Refund Policy

Refund Policy – 123CPE.org


Effective Date: September 2025

At 123CPE.org, we stand behind the quality of our CPE courses and want you to be fully satisfied. If you are not satisfied for any reason, we offer a straightforward Full Money-Back Guarantee.

1. Complaint and Grievance Resolution

  • 123CPE.org welcomes participant feedback and will address all complaints promptly and fairly. Complaints may be submitted by email to 123cpe.cpa@gmail.com. All complaints are acknowledged within five (5) business days, and resolution is typically reached within fifteen (15) business days.
  • If a participant is not satisfied with the outcome, they may contact the National Registry of CPE Sponsors through NASBA for further assistance.

2. Full Refund Guarantee

  • If you are not satisfied with your course purchase, you may request a full refund within 30 days of your purchase date—no questions asked.
  • To request a refund, simply contact us at 123cpe.cpa@gmail.com with your order details.

3. Course Cancellation or Discontinuation

  • In the unlikely event that 123CPE.org discontinues or materially revises a course for which a participant is registered, participants will be notified promptly.
  • Affected learners may choose either a full refund or transfer to an equivalent course of equal CPE value.
  • If a technical or access issue prevents course delivery, we will restore access as soon as possible or issue a full refund upon request.

4. Downloadable Products

  • All course materials (PDFs, MP3s) are digital and non-returnable.
  • You may delete any downloaded materials from your own device at any time. We do not offer return or deletion services for downloaded files.

5. NASBA Compliance

  • 123CPE.org’s refund policy complies with the National Registry of CPE Sponsors standards. All refund requests are processed promptly and in good faith.
  • If you believe you are entitled to a refund under NASBA rules, or if you encounter any issue with course quality, completion, or reporting, please notify us. We will review and resolve your request in accordance with NASBA guidelines.

6. Processing & Timing

  • Refunds are typically processed within 5 to 15 business days of receiving your request.
  • Refunds are issued to the original payment method.

7. Contact

For any refund requests or questions, email us at: 123cpe.cpa@gmail.com